UNS Energy Corporation is an investor-owned utility and is planning to use the services of Oracle Fusion Middleware and leverage the services it offers to optimize and elevate the customer experience while reducing the associated costs as well. This seems to be a good move by the corporation considering that they are using the WebLogic Server and SOA Suite from Oracle for their new web automation program.
This innovative usage of Oracle Fusion Middleware is a good topic to study on, and if you are taking Oracle Fusion & Middleware courses, this is a good topic to base your project or mini project on. You can study how exactly this implementation has been done and suggest any improvements, if you can find any.
UNS Energy Corp is a energy provider for an excess of 630,000 customers across the Arizona region. They provide a reliable and safe energy supply service. Their daily business requirements require interaction with customers in case of any issues. Until recently, they were using a customer management process which was phone based. Catching up with the advancement of technology, they decided to introduce a web based customer process management process which will not only be more effective, but also be reliable.
UNS Energy already had a Oracle-based database and management system and employing the usage of Fusion Middleware seemed like the logical choice, considering Oracle is the top player in that particular arena. The web interface will allow its customers to easily monitor and manage the different aspects of their account like consumption, payment, dues, etc. This method is cheaper (in the long run, of course!), convenient for the company and the consumers, and also takes lesser time.
UNS Energy Corp is also planning to use Oracle’s Fusion Middleware for all its application integration and data requirements, as they are impressed by the success of this web-automation venture.